Get to the right kind of help quickly

Separate content questions, managed platform incidents, billing issues, and custom project work so each request reaches the right workflow.

Administrator invitations, login failures, role questions, and CMS user limits.

FileCheck2

Page slugs, block JSON, media, forms, navigation, themes, and revalidation guidance.

Website availability, deployment health, certificate binding, secrets, and platform releases.

DNS validation, hostname binding, certificate readiness, redirects, and launch coordination.

Subscription status, payment failures, receipts, plan changes, and cancellation requests.

Migration, integrations, theme design, new block types, or application-specific development.

What information should I include?

What counts as a managed platform incident?

Are content corrections handled by support?

Is there a guaranteed response time?

Still blocked after the manual?

Send the tenant, route, expected result, observed result, and the time the issue occurred.